Effective date: January 1, 2024 · Tictic.lk, Colombo, Sri Lanka
Full refund within 30 days if you're not completely satisfied with your purchase.
Exchange your timepiece for a different model or size within 7 days of delivery.
Every watch ships with the official manufacturer's warranty card — minimum 12 months.
By accessing and placing an order with Tictic.lk ("we", "us", "our"), you confirm that you are in agreement with and bound by these terms and conditions. These terms apply to all purchases made through our website at tictic.lk and through our WhatsApp ordering channel.
We reserve the right to update these terms at any time. Continued use of our services following any changes constitutes your acceptance of the updated terms.
We stand behind every timepiece we sell. If for any reason you are not completely satisfied with your purchase, you may return it within 30 calendar days from the date of delivery for a full refund of the purchase price.
Our Promise: No questions asked refund within 30 days. We believe in the quality of every watch we sell — and we want you to shop with complete confidence.
To be eligible for a return, the following conditions must be met:
How to initiate a return: Contact us via WhatsApp on +94 77 699 5848 or email us with your order number and reason for return. We will arrange collection or provide a return address at no cost to you.
Refund processing: Refunds are issued within 5–7 business days of receiving and inspecting the returned item. The refund will be issued via the same payment method used for the original purchase.
You may exchange your timepiece for a different model, colour, or size within 7 calendar days of delivery, subject to stock availability.
Note: After the 7-day exchange window, your watch may still be eligible for a return within the 30-day money-back guarantee period.
Every watch sold by Tictic.lk comes with the official manufacturer's warranty. The warranty period varies by brand, with a minimum of 12 months on all timepieces.
Warranty covers manufacturing defects and mechanical failure under normal use. The warranty does not cover:
All warranty claims should be directed to us — we will coordinate the service or repair process on your behalf.
Tictic.lk sells exclusively 100% authentic, brand-new timepieces sourced through authorised channels. Every watch is accompanied by its original manufacturer packaging, warranty documentation, and manufacturer's serial number.
We take the sale of counterfeit goods extremely seriously. In the unlikely event that any product is found not to be genuine, we will issue a full refund immediately — no questions asked.
We offer free insured delivery island-wide to all locations in Sri Lanka. All orders are dispatched within 1–2 business days of payment confirmation.
In the unlikely event of a lost or damaged shipment, we will arrange a replacement or full refund at no cost to you.
We collect only the information necessary to process and deliver your order (name, address, phone number, email). This information is never sold to third parties and is used solely for order fulfillment and customer service purposes.
By placing an order, you consent to us contacting you regarding your order via WhatsApp, SMS, or email. We may occasionally send order-related updates and, with your explicit consent, promotional communications.
For any queries regarding these terms, your order, or our policies, please contact us:
We aim to respond to all enquiries within 2 business hours during operating hours.
Shop with complete confidence — backed by our 30-day guarantee.